Provincial Minister for Housing Malik Asad Khokhar, during his visit to WASA head office, inaugurated the mobile application and termed it an important step towards public service.

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LAHORE, October 16:

Provincial Minister for Housing Malik Asad Khokhar, during his visit to WASA head office, inaugurated the mobile application and termed it an important step towards public service. The minister said that all the departments are playing their role for the welfare and betterment of the people. He said that the department is being upgraded as per international standards. The Minister said that now consumers of WASA Lahore will lodge their complaints regarding drainage, supply of clean water or malfunction in pipelines with just one click from the application called “WASA Lahore” which can be downloaded from Google Play Store. He further stated that the application has Urdu and English languages.

The details of the complaint will be automatically sent to the concerned SDO for which a monitoring system has been set up. Officers will be bound to resolve the complaints within the stipulated time frame. MD WASA said that apart from the mobile application, a complaint can also be lodged by calling 1334. He said that more than 24,000 complaints registered on the PM portal have been resolved. Zahid Uzair said that 35 digital centers would be established in Lahore within a year for registration of complaints. Complaints are resolved by WASA within 24 hours of registration. The provincial minister announced a one-month reward for WASA employees working on mobile application development. Earlier, WASA Vice Chairman Sheikh Imtiaz briefed the provincial minister regarding the mobile application. DMD Ghafran Ahmed and other WASA officers were present.

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